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Moving to a New eCommerce Platform: Re-SKU Guide
Moving to a New eCommerce Platform: Re-SKU Guide

Learn how to ensure your product reviews display correctly when migrating to a new eCommerce platform.

Updated over a month ago

Overview

This guide is meant to help merchants who are migrating to a different eCommerce platform and want to ensure their reviews show correctly on the new site. 

Important: Do NOT install the RaveCapture app to your new platform, until the Re-SKU process is completed.

Why is This Important?

Migrating to a new eCommerce platform is an opportunity to improve your store’s functionality, but without proper preparation, you risk losing critical data—like product reviews. Product reviews are essential for building trust, increasing conversions, and showcasing customer feedback. By properly updating your SKUs during the migration process, you’ll ensure a seamless transition and preserve your product reviews on the new platform.

Basics

Every product review in your account is tied to a unique internal SKU / ID found on the product page of your current eCommerce platform. 

When you switch systems, this internal SKU / ID will change. This is why updating the SKU / ID prior to moving to a new platform will help to ensure the product reviews display properly on your new site. 

The following steps will outline what needs to be completed to ensure this process is smooth. If all steps are followed correctly, the downtime for product reviews on your new site will be minimal. 

Step-by-Step Guide to Re-SKU and Migrate Reviews

Step 1: Create a Re-SKU Document (CSV)

To begin, create a CSV file that maps your current SKUs to the new platform’s SKU requirements. Follow these steps:

  1. Export Current SKUs:

    • Navigate to Account Settings>Export Data in your RaveCapture account.

    • Export your products

  2. Add a New SKU Column:

    • Open the exported file and create a new column labeled "New SKU."

  3. Determine New SKU Format:
    Based on your new platform, use the correct format for the "New SKU" column:

    • Shopify / Shopify Plus: Product ID

    • BigCommerce: Product ID

    • Magento 1 / 2: Product SKU

    • WooCommerce: POST ID

    • Volusion: Product Code

    • Neto: Product SKU

    • 3DCart: Product ID

  4. Save Your CSV:

    • Double-check your entries and save the file as a CSV for easy submission.

Step 2: Submit the Re-SKU Document to RaveCapature Support

  1. Send your completed Re-SKU document to the RaveCapture Support Team via:

    • Live Chat or

    • Email

    • Give an estimate of when you plan to launch your new site.

  2. The team will verify the file format is correct. Support will hold your file for processing just before your new site is live to minimize any downtime of review displays on your current site. We will notify you via email once the process is complete.

Important: Do not install the RaveCapture app on your new platform until this step is confirmed.


Step 3: Uninstall the RaveCapture App

To avoid conflicts during migration:

  • Uninstall the RaveCapture app from your current eCommerce platform.

  • This step prevents the wrong product data from syncing into your RaveCapture account.

Step 4: Install the App on Your New Store and Implement the Widgets

Once the Re-SKU process is complete:

  1. Install the RaveCapture App on your new platform.

  2. Add the review display elements to your product pages.


If you need any help installing the app or re-adding the elements, please ask our support team for assistance. Likewise, we have support guides for all eCommerce platforms here: http://support.trustspot.io/en/collections/419833-site-integrations

Once this is completed, you're all done and ready to go. The reviews should be showing under the products on your new site. 

Have a question or need support with this process? 

Please contact our support team via our live chat or at support@ravecapture.com.

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