This guide is meant to walk you through how to connect RaveCapture to your site or store, to automate the review collection process.
Overview
RaveCapture supports multiple ways to connect to your site, accommodating a range of site types and review needs, from Company Reviews for service-based businesses to Product Reviews and Experience Surveys for eCommerce sites. Here’s a breakdown of the integration methods available:
Company Reviews Only (great for service-based sites)
Choose a method below to access the relevant support guide:
Product Reviews and Experience Surveys (eCommerce / Subscription sites)
Select a method to access the support guide:
Tip: If you're using an eCommerce site but only want to collect company reviews, you can still use our eCommerce plugins. Set the request ratio to 100% under Campaigns > Email & Survey Campaigns.
WHY Integrating RaveCapture Matters
Integrating RaveCapture to automate review collection enhances your business by:
Building Trust and Credibility: Automated reviews create a steady flow of recent customer feedback, helping potential customers gauge the quality and reliability of your offerings. Positive reviews reinforce your reputation, while constructive feedback highlights areas for improvement.
Increasing Conversion Rates: Displaying real-time reviews or customer experiences directly on your site provides social proof, encouraging prospective buyers to take action.
Simplifying Review Management: Automated review collection and integration reduce manual effort, allowing your team to focus on analyzing feedback trends and responding to customer concerns rather than gathering reviews manually.
Improving SEO: User-generated content, like reviews, is indexed by search engines and can improve your search ranking, driving more traffic and visibility to your site.
Steps to Verify Integration
Once you've connected RaveCapture to your site, it’s essential to verify that everything is working correctly.
Check for Pending Requests: When a new order or request is sent to RaveCapture, it should appear within the Review Requests tab.
Company Reviews: Go to Review Management > Company Reviews > Review Requests
Product Reviews: Go to Review Management > Product Reviews > Review Requests
Experience Surveys: Go to Review Management > Experience Surveys > Survey Requests
If the request appears in the respective tab, your site is successfully connected, and data is being transmitted to RaveCapture.
Troubleshooting:
If you don’t see the request, verify that credentials and settings are entered correctly per the instructions.
If issues persist, please contact our support team for help.
Have a question or need support connecting your site?
Please contact our support team via our live chat or support@ravecapture.com