Overview
The Products tab in RaveCapture is your central hub for reviewing and managing all product entries tied to your store. It powers major platform features like review requests, widgets, surveys, syndication, and upsells. From here, you can view, tag, group, edit, or blacklist products—and ensure your product data is accurate and complete.
Products are added either automatically through integrations and widgets or manually via the UI or bulk upload. This article outlines how the system works and best practices for managing your product library.
How Products Are Created
1. Auto-Creation (Most Common)
Products are automatically created when:
An order is synced into RaveCapture via your eCommerce integration
A page loads with the embedded Product Review Widget (using variables like name, image, price)
Matching is done by Product ID (SKU). If a match is found, RaveCapture will overwrite the existing product entry with new data from the order or widget.
Auto-captured fields may include:
Product Name
Product ID (SKU)
Product URL
Image URL
Description
Price and Currency
MPN, GTIN (for Google Shopping)
Syndication ID (if applicable)
Brand (if sent)
NOTE: Only the fields passed from the order or widget will update. Fields not included in the sync (e.g., GTIN or description) will remain unchanged.
2. Manual Creation
Merchants can manually create a product for testing, bulk invite campaigns, or immediate use:
Required fields: Product Name, Product ID, Product URL
Optional fields: Syndication ID, Description, Price, Currency, Image URL, GTIN/MPN, and Blacklist toggle
This is recommended when you don’t want to wait for a sync event to trigger product creation. However, any future sync can overwrite your manual changes unless product sync is disabled (admin-only setting).
Editing and Updating Products
Click Select > Edit on any product to update details
Edits may be overwritten unless admin disables sync updates for your account
Common manual edits include setting a GTIN or MPN, assigning a Syndication ID, or correcting display information
Bulk Product Uploads
Merchants can bulk add or update products via a CSV file (support team upload only).
Matching is done using Product ID
Use cases include:
Setting GTIN/MPN values
Preparing products for Google Shopping feeds
Bulk invite preparation
Avoid special characters like commas (",") or hashtags ("#") in product names to prevent upload errors
To request a bulk import or get a template, contact support@ravecapture.com
Product Tags
Tags can be added directly in the Products tab or through the Product Tags section
Tags are used to:
Trigger custom review forms or surveys
Organize products internally
When a product is part of a tagged group and is later removed from the group, it will no longer retain the tag
Product Tags & Blacklist Integration
From the Products tab, you can:
Add Product Tags
Apply existing tags or create new ones for internal organization or targeting
Tags are used for triggering custom review forms or segmenting campaigns
Add to Blacklist
Prevents automated review requests
Hides product from widgets, feeds, and social sharing
Can be applied from the Products tab — no confirmation modal appears
Once blacklisted, the product is removed from the Products tab and shown only under Catalog > Product Blacklist
Syndication Field (Optional)
You can add or edit a Syndication ID from the product settings to share reviews across multiple storefronts.
This field is sometimes populated automatically in Shopify (typically with the SKU)
Only works if syndication is enabled by an admin
Used to link reviews across products in different accounts
The Enterprise plan gives you the ability to syndicate products reviews across accounts/sites. Please reach out to support to set this up.
Platform-Specific Product ID Terms
Platform | Product ID Field |
Shopify | Product ID |
BigCommerce | Product ID |
Magento (1 & 2) | Product SKU |
WooCommerce | POST ID |
Volusion | Product Code |
Neto | SKU |
3DCart | SKU |
PrestaShop | SKU |
OpenCart | SKU |
Web Shop Manager | SKU |
Best Practices
Use manual product creation when needed — especially if testing or prepping for campaigns
Always check for missing GTIN/MPN values when preparing for Google Shopping
Avoid editing synced fields unless sync is disabled
Use consistent Product IDs to ensure smooth syncing
Tag and group products thoughtfully for better campaign and survey targeting
Regularly audit your product library to catch missing images or broken data
Need help managing your product catalog?
Contact our support team via live chat or email at support@ravecapture.com