Overview
Product Review Syndication allows merchants to display customer reviews from one storefront across multiple stores or domains. This is especially useful for businesses operating:
Country-specific stores (e.g.,
store.comandstore.co.uk)Regional or brand-segmented sites
Multilingual storefronts
Syndication helps you avoid duplicate review collection efforts, ensures consistent social proof across regions, and increases overall review volume per product.
Who Can Use Syndication?
Enterprise Plan users: Syndication can be activated at no additional cost
Other plan users: Available as an optional add-on for $49/month — contact support to enable
How It Works
Product syndication links reviews across accounts. Once enabled by RaveCapture support:
Reviews published on one account will automatically appear in widgets across all linked accounts
Reviews only display in widgets — they do not appear in moderation views or dashboards of receiving accounts
⚠️ There is no in-app indicator of syndication status — merchants must confirm with support or verify by previewing widgets on the storefront
Setting Up Syndication
Syndication must be enabled by a RaveCapture Admin. Here’s how the process works:
Contact Support to request syndication access (included with Enterprise, or $49/mo add-on)
Admin will:
Request a list of product_id's and their corresponding syndication_id's
Enable the feature
Link your stores internally via Admin Tools
You will need to manually add Syndication IDs to products from the Products tab or you can send a CSV of the products to support:
Go to Catalog > Product Library > View Products
Click Select > Edit next to the product
Set a shared Syndication ID to match across stores
Tip: Use SKUs or consistent naming conventions for easier management and future exports.
Behavior & Widget Logic
Syndicated reviews are treated as native on all storefronts — no attribution is shown
Flagged reviews are hidden across all accounts
If multiple products share the same Syndication ID (even within one account), their reviews are pooled and shown as a single unit
If a product is also in a Product Group, syndication takes precedence in the widget logic
To stop syndication, simply remove the Syndication ID from the product(s)
Compatible Widgets
Syndicated reviews will appear in:
Product Review Widget
Average Rating (manual integration)
Review Count (manual integration)
Inline Stars (Category and Product pages)
Testimonial Gallery
Best Practices
Use consistent Syndication IDs across related products and accounts
For Shopify users, consider setting the Syndication ID as the SKU
Avoid assigning Syndication IDs to unrelated products — there is no warning for accidental overlap
Regularly review widgets to ensure reviews display as expected
Leave the Syndication ID blank if you do not want a product to participate in syndication
Have a question or want to enable syndication?
Reach out to our support team via live chat or email us at support@ravecapture.com