Overview
The Product Blacklist feature allows you to block selected products from triggering automated review requests or appearing in any public-facing widgets, feeds, or displays. This is especially useful for excluding items such as free samples, pre-orders, out-of-stock items, or custom SKUs from your review flow.
Blacklisting a product gives you more control over what gets reviewed, helps ensure clean review data, and avoids cluttering your displays with irrelevant or low-priority items.
Step-by-Step Guide
Step 1: Access the Product Blacklist Settings
Go to Catalog > Product Library
Use the tabs at the top to access Products, Blacklist Words, or Product Blacklist
Step 2: Add Products to the Blacklist
You can blacklist products using either of these methods:
1. By Product ID
Navigate to the View Products tab
Check the boxes next to the products you want to blacklist
Click Add to Blacklist in the upper-right corner
A confirmation modal will appear before applying the change
Blacklisted products are immediately removed from the main Products tab and moved to the Product Blacklist tab
2. By Word or Phrase (Blacklist Words)
Navigate to the Blacklist Words tab
Add a word or phrase (e.g., "Sample")
When a product is created or synced, RaveCapture checks its name for any exact phrase matches
If a match is found, the product is automatically blacklisted
NOTE: Blacklist Words do not apply retroactively to existing products.
Step 3: Manage the Blacklist
Go to the Product Blacklist tab
Use the search box to locate products by name
Remove products individually using the Remove from Blacklist button
Or remove multiple products in bulk by selecting checkboxes and clicking the Remove button
NOTE: There are no filters available for tags, platform, or groups — only basic search is supported.
What Happens When a Product Is Blacklisted
Blocked from Review Requests:
Blacklisted products will not receive automated review requests
Manual Direct Requests can still be sent
Bulk Invite campaigns can still include blacklisted products (behavior to be used cautiously)
Hidden from Public Display:
Reviews for blacklisted products will not show in:
Product Review Widgets
Featured Products
Google Shopping Feed
Social Sharing
Review Carousels
Instagram Curation
Groups & Analytics:
A blacklisted product may still appear in Product Groups, but its reviews will be excluded from group-based widgets
All historical reviews and order data remain visible in analytics
Manual Reviews:
Customers can still submit reviews manually (e.g., from a direct link), but they will not display on any public-facing content if the product is blacklisted
Best Practices
Use the Blacklist for:
Free items, test products, or giveaways
Products with irregular fulfillment timelines
Internal-use or non-public SKUs
Combine Blacklist Words with your product sync setup to pre-filter unwanted items
Regularly audit your Product Blacklist to ensure it reflects your catalog intent
Communicate with your team before blacklisting high-volume or active products
Have a question or need help with this feature?
Contact our support team via live chat or email at support@ravecapture.com