Overview
Product Groups allow you to combine related products into a single group so their reviews and Q&A content are displayed together. This is ideal for:
Product variations (e.g., different sizes or colors)
Kits and bundles
New product launches that benefit from existing social proof
When products are grouped, their reviews and ratings are aggregated and shown in core widget areas to boost credibility and reduce review fragmentation.
Why Use Product Groups?
Combine feedback for color/size variants into one display
Share reviews between bundled and individual SKUs
Seed new product pages with reviews from similar existing products
⚠️ Only group truly related products. Grouping unrelated items (e.g., mugs and sunglasses) can create confusing or irrelevant review experiences.
Creating a Product Group
Go to Catalog > Product Library > Product Groups
Click Create Group
Enter a Group Name (e.g., "Kids Sunglasses")
Use the Product Selection field to search by product name or SKU
Click Add next to any product you want to include
If a product is already in a group, it will display as “Already in Group”
Click Save to activate the group
A product can only belong to one group at a time
Display Behavior
Once saved, grouped products will:
Display aggregated reviews, star ratings, and Q&A content in:
Product Page Review Widget
Star Rating Snippets
Featured Products
Rich Snippets (structured data)
Pool all reviews equally — there is no weighting by source product
Managing Product Groups
Edit a Group to add or remove products at any time
Remove a product to stop it from contributing to shared content (its reviews will return to its original display)
Delete a Group to break up the grouping entirely — reviews will revert to their respective product displays
⚠️ There is no undo for deleting a group. Use this action carefully.
Blacklisted Products in Groups
If a product in the group is blacklisted, its reviews and Q&A are excluded from display
The blacklisted product still remains visible in the group management UI
Syndication vs Grouping
If a product is both grouped and has a Syndication ID, syndicated reviews will take precedence — but only in widgets that support syndication
Limitations & Notes
A product can be in one group only
Each group supports up to 75 products — contact support to request more
There is no UI indicator in the Products tab for grouped products
Group membership is only visible via the Product Export CSV
Display changes may require up to an hour to reflect due to caching
Bulk Group Creation (Admin Only)
RaveCapture admins can bulk import product groups via CSV:
Format:
group name, product skuEach row links a product to a group
Products must exist in the Product Library prior to import
To request a bulk import, contact support with your formatted CSV.
Best Practices
Only group products with genuinely shared customer experience
Use descriptive group names for clarity
Keep your group sizes manageable to simplify updates
Audit groups periodically to confirm accuracy
Need help with Product Groups?
Contact our support team via live chat or email at support@ravecapture.com