Overview
The Tag Management interface helps you oversee all tags and categories used throughout the RaveCapture platform. It powers advanced internal workflows, visual content curation, and filtering logic for galleries and widgets. Tag Management is available under the Directories tab in:
Company Reviews
Product Reviews
Experience Surveys
What Can Be Managed
The Tag Management system is organized into three tabs:
Manage Tags – View, create, edit, or delete individual tags
Tag Categories – Group related tags for advanced display filtering
Visual Automation – Create rules to auto-tag visual submissions based on survey collector or product
Types of Tags
1. Visual Tags
Used to label user-submitted photos/videos (UGC)
Displayed to customers when filters are enabled in Visual Galleries
Can be applied manually or via Visual Automation
2. Customer Service Tags
Used internally to categorize feedback themes (e.g., "Delayed Shipping")
Never displayed publicly
Helpful for internal filtering and moderation workflows
Tag Categories
Tag Categories group similar tags under a single filter name. In Visual Galleries, these appear as filter headers.
Example:
Category: "Food Type"
Tags: "Steak", "Salad", "Dessert"
To create a new category:
Go to the Tag Categories tab
Click Add Category
Name the category (must be unique)
Select visual tags to include
Save
You can edit or remove tags from a category anytime via the Actions menu.
Creating & Managing Tags
To create a new tag:
Go to the Manage Tags tab
Click Add Tag
Select the Tag Type (Customer Service or Visual)
Optionally assign a Category
Enter a unique tag name
Click Add
Tags can also be added directly from:
Product Review Moderation
Experience Survey Moderation
Visual Moderation
Bulk Upload: You can bulk import Visual Tags via CSV by clicking Import Tags.
Each tag includes:
Type
Associated category (if any)
Tag name
Date added
Edit/Delete options
Visual Automation
Visual Automation rules allow you to auto-assign Visual Tags based on:
A matching Product SKU
A specific Experience Collector
To create an automation rule:
Go to the Visual Automation tab
Click Add Rule
Choose a trigger: Product or Collector
Select the tag(s) to apply
Save the rule
Any visual submission matching the rule's trigger will be auto-tagged accordingly.
Display Widget Integration
Visual Gallery Filters
Categories and Visual Tags become dynamic filters when the Enable Filters option is turned on
Only tags assigned to published content in the gallery are shown
Visual Carousel Logic
Visual tags can be used to curate which photos/videos appear in carousels
This setup is controlled within the display widget configuration
Best Practices
Use descriptive tag names and consistent category groupings
Avoid redundant tags with similar names
Tag UGC consistently to power dynamic galleries and filters
Use Visual Automation to reduce manual tagging workload
Organize internal themes with Customer Service tags to surface trends
Need Help?
For bulk tag uploads, strategy guidance, or troubleshooting, contact our team via live chat or at support@ravecapture.com