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Experience Surveys - Question Types
Experience Surveys - Question Types

Learn about the different question types available in RaveCapture and how to use them effectively

Updated yesterday

Overview

RaveCapture Experience Surveys offer flexible question types to help you collect product reviews, testimonials, visual content, and internal customer insightsβ€”all in one place. Each question type supports specific use cases, and some can even trigger internal tagging or contribute to public-facing product reviews.

This guide outlines every available question type and their ideal usage.


🧱 Available Question Types

πŸ“ Description

Purpose: Display a message before the survey begins
​Use Cases:

  • Welcome the customer

  • Explain rewards or incentives

  • Add disclaimers or survey context


⭐ Star Rating

Purpose: Collect a 1–5 star score
​Use Cases:

  • Overall product satisfaction

  • Service quality

  • Required for product review qualification

Settings:

  • Add labels to each star

  • Toggle visibility (public/private)

  • Required toggle

  • Customize star color

πŸ”‘ Required for product review qualification


πŸ“Έ Visual Upload

Purpose: Let customers upload photos or videos
​Use Cases:

  • Photo contests

  • Testimonials

  • UGC for product pages or carousels

Settings:

  • Upload type: Photo, Video, or Both

  • Optional or required caption

  • Private and required toggles

πŸ’‘ Visual content can be published in your UGC Galleries if published.


πŸ”˜ Single Choice

Purpose: Select one answer from a list (radio buttons)
​Use Cases:

  • "How did you hear about us?"

  • "Which product are you reviewing?"

  • Newsletter opt-in


β˜‘οΈ Multiple Choice

Purpose: Select multiple answers (checkboxes)
​Use Cases:

  • Product interests

  • Use-case scenarios

  • Multi-selection feedback


🧩 Question Group

Purpose: Group related questions into a single page
​Use Cases:

  • Collect themed responses (e.g., fit, style, size)

  • Gather onboarding or delivery feedback in one screen

Supported Sub-questions:

  • Text Field

  • Dropdown

  • Single/Multiple Choice

Bonus:

  • Each sub-question supports tags, required/private settings

  • Triggers customer service, visual, or product tags


✍️ Free Text

Purpose: Open-ended response field
​Use Cases:

  • Share experience details

  • Capture testimonial content

πŸ”‘ Required for product review qualification


🎚️ Slider

Purpose: Let customers respond within a range
​Use Cases:

  • Product fit

  • Satisfaction score

  • Price-value perception

Settings:

  • Custom start point, range, and labels


πŸ“ˆ Net Promoter Score (NPS)

Purpose: Track brand loyalty on a 0–10 scale
​Use Cases:

  • "How likely are you to recommend us?"

  • Brand trust and perception

Settings:

  • Can be private or required

  • NPS is viewable in moderation but doesn’t have a dedicated dashboard


πŸ“ Map Location

Purpose: Let customers drop a pin on a map
​Use Cases:

  • Where the product was used

  • Location-based experiences

  • Often marked private for internal use


πŸ‘€ Customer Information

Purpose: Collect identifiable customer data
​Use Cases:

  • Email collection (especially for link-based surveys)

  • Loyalty programs

  • Demographics

Fields Available:

  • Name, Email, Phone

  • Address, Gender, Birthday

  • Instagram / Twitter handles

Settings:

  • Each field can be hidden, required, or left optional


πŸ“¦ Product Select

Purpose: Let the customer choose the product they’re reviewing
​Use Cases:

  • Supports review tagging

  • Useful for surveys shared outside of automated flows

Settings:

  • Required toggle

  • Private toggle

  • Can assign tags based on answers

πŸ”‘ Required for product review qualification


βœ… Consent Question

Purpose: Require opt-in or opt-out
​Use Cases:

  • COPPA or GDPR compliance

  • Age-gating

  • Privacy agreements

Logic Behavior:

  • If declined, user sees a custom message and survey ends

  • Completion is still recorded as a declined response


🧠 Product Review Qualification Requirements

To convert an Experience Survey submission into a Product Review that appears in your review widgets and contributes to trust metrics, the survey must include:

  • βœ… Product Select

  • βœ… Star Rating

  • βœ… Free Text

If all three are present:

  • Response goes to Experience Survey Moderation

  • If approved, it appears on Product Review Widgets

  • Contributes to Average Rating and Trust Score


🏷️ Tagging & Privacy Notes

Feature

Behavior

Set Tags Based on Answers

Assigns tags to the survey response (not customer profile)

Private Questions

Hidden from public views but visible in moderation

Required Questions

Enforced unless toggled off

Tags in Question Groups

Behave like standard questions for logic and moderation


Best Practices

  • βœ… Use Product Select + Star Rating + Free Text to generate publishable product reviews.

  • βœ… Mark sensitive or internal-use questions as Private.

  • βœ… Use Set Tags Based on Answers for automation and reporting logic.

  • βœ… Combine related questions using a Question Group for a cleaner user experience.

  • βœ… Include Customer Info questions when sharing surveys via direct links or QR codes to help identify respondents.


Have a question about Experience Surveys? Please contact our support team via the Live Chat icon on the bottom right or via email at support@ravecapture.com.

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