Overview
RaveCapture Experience Surveys offer flexible question types to help you collect product reviews, testimonials, visual content, and internal customer insightsβall in one place. Each question type supports specific use cases, and some can even trigger internal tagging or contribute to public-facing product reviews.
This guide outlines every available question type and their ideal usage.
𧱠Available Question Types
π Description
Purpose: Display a message before the survey begins
βUse Cases:
Welcome the customer
Explain rewards or incentives
Add disclaimers or survey context
β Star Rating
Purpose: Collect a 1β5 star score
βUse Cases:
Overall product satisfaction
Service quality
Required for product review qualification
Settings:
Add labels to each star
Toggle visibility (public/private)
Required toggle
Customize star color
π Required for product review qualification
πΈ Visual Upload
Purpose: Let customers upload photos or videos
βUse Cases:
Photo contests
Testimonials
UGC for product pages or carousels
Settings:
Upload type: Photo, Video, or Both
Optional or required caption
Private and required toggles
π‘ Visual content can be published in your UGC Galleries if published.
π Single Choice
Purpose: Select one answer from a list (radio buttons)
βUse Cases:
"How did you hear about us?"
"Which product are you reviewing?"
Newsletter opt-in
βοΈ Multiple Choice
Purpose: Select multiple answers (checkboxes)
βUse Cases:
Product interests
Use-case scenarios
Multi-selection feedback
𧩠Question Group
Purpose: Group related questions into a single page
βUse Cases:
Collect themed responses (e.g., fit, style, size)
Gather onboarding or delivery feedback in one screen
Supported Sub-questions:
Text Field
Dropdown
Single/Multiple Choice
Bonus:
Each sub-question supports tags, required/private settings
Triggers customer service, visual, or product tags
βοΈ Free Text
Purpose: Open-ended response field
βUse Cases:
Share experience details
Capture testimonial content
π Required for product review qualification
ποΈ Slider
Purpose: Let customers respond within a range
βUse Cases:
Product fit
Satisfaction score
Price-value perception
Settings:
Custom start point, range, and labels
π Net Promoter Score (NPS)
Purpose: Track brand loyalty on a 0β10 scale
βUse Cases:
"How likely are you to recommend us?"
Brand trust and perception
Settings:
Can be private or required
NPS is viewable in moderation but doesnβt have a dedicated dashboard
π Map Location
Purpose: Let customers drop a pin on a map
βUse Cases:
Where the product was used
Location-based experiences
Often marked private for internal use
π€ Customer Information
Purpose: Collect identifiable customer data
βUse Cases:
Email collection (especially for link-based surveys)
Loyalty programs
Demographics
Fields Available:
Name, Email, Phone
Address, Gender, Birthday
Instagram / Twitter handles
Settings:
Each field can be hidden, required, or left optional
π¦ Product Select
Purpose: Let the customer choose the product theyβre reviewing
βUse Cases:
Supports review tagging
Useful for surveys shared outside of automated flows
Settings:
Required toggle
Private toggle
Can assign tags based on answers
π Required for product review qualification
β Consent Question
Purpose: Require opt-in or opt-out
βUse Cases:
COPPA or GDPR compliance
Age-gating
Privacy agreements
Logic Behavior:
If declined, user sees a custom message and survey ends
Completion is still recorded as a declined response
π§ Product Review Qualification Requirements
To convert an Experience Survey submission into a Product Review that appears in your review widgets and contributes to trust metrics, the survey must include:
β Product Select
β Star Rating
β Free Text
If all three are present:
Response goes to Experience Survey Moderation
If approved, it appears on Product Review Widgets
Contributes to Average Rating and Trust Score
π·οΈ Tagging & Privacy Notes
Feature | Behavior |
Set Tags Based on Answers | Assigns tags to the survey response (not customer profile) |
Private Questions | Hidden from public views but visible in moderation |
Required Questions | Enforced unless toggled off |
Tags in Question Groups | Behave like standard questions for logic and moderation |
Best Practices
β Use Product Select + Star Rating + Free Text to generate publishable product reviews.
β Mark sensitive or internal-use questions as Private.
β Use Set Tags Based on Answers for automation and reporting logic.
β Combine related questions using a Question Group for a cleaner user experience.
β Include Customer Info questions when sharing surveys via direct links or QR codes to help identify respondents.
Have a question about Experience Surveys? Please contact our support team via the Live Chat icon on the bottom right or via email at support@ravecapture.com.