Overview
RaveCapture Experience Surveys offer flexible question types to help you collect product reviews, testimonials, visual content, and internal customer insights—all in one place. Each question type supports specific use cases, and some can even trigger internal tagging or contribute to public-facing product reviews.
This guide outlines every available question type and their ideal usage.
🧱 Available Question Types
📝 Description
Purpose: Display a message before the survey begins
Use Cases:
Welcome the customer
Explain rewards or incentives
Add disclaimers or survey context
⭐ Star Rating
Purpose: Collect a 1–5 star score
Use Cases:
Overall product satisfaction
Service quality
Required for product review qualification
Settings:
Add labels to each star
Toggle visibility (public/private)
Required toggle
Customize star color
🔑 Required for product review qualification
📸 Visual Upload
Purpose: Let customers upload photos or videos
Use Cases:
Photo contests
Testimonials
UGC for product pages or carousels
Settings:
Upload type: Photo, Video, or Both
Optional or required caption
Private and required toggles
💡 Visual content can be published in your UGC Galleries if published.
🔘 Single Choice
Purpose: Select one answer from a list (radio buttons)
Use Cases:
"How did you hear about us?"
"Which product are you reviewing?"
Newsletter opt-in
☑️ Multiple Choice
Purpose: Select multiple answers (checkboxes)
Use Cases:
Product interests
Use-case scenarios
Multi-selection feedback
🧩 Question Group
Purpose: Group related questions into a single page
Use Cases:
Collect themed responses (e.g., fit, style, size)
Gather onboarding or delivery feedback in one screen
Supported Sub-questions:
Text Field
Dropdown
Single/Multiple Choice
Bonus:
Each sub-question supports tags, required/private settings
Triggers customer service, visual, or product tags
✍️ Free Text
Purpose: Open-ended response field
Use Cases:
Share experience details
Capture testimonial content
🔑 Required for product review qualification
🎚️ Slider
Purpose: Let customers respond within a range
Use Cases:
Product fit
Satisfaction score
Price-value perception
Settings:
Custom start point, range, and labels
📈 Net Promoter Score (NPS) Available on the Enterprise Plan
Purpose: Track brand loyalty on a 0–10 scale
Use Cases:
"How likely are you to recommend us?"
Brand trust and perception
Settings:
Can be private or required
NPS is viewable in moderation, but doesn’t have a dedicated dashboard
📍 Map Location
Purpose: Let customers drop a pin on a map
Use Cases:
Where the product was used
Location-based experiences
Often marked private for internal use
👤 Customer Information
Purpose: Collect identifiable customer data
Use Cases:
Email collection (especially for link-based surveys)
Loyalty programs
Demographics
Fields Available:
Name, Email, Phone
Address, Gender, Birthday
Instagram / Twitter handles
Settings:
Each field can be hidden, required, or left optional
📦 Product Select Available on the Enterprise Plan
Purpose: Let the customer choose the product they’re reviewing
Use Cases:
Supports review tagging
Useful for surveys shared outside of automated flows
Settings:
Required toggle
Private toggle
Can assign tags based on answers
🔑 Required for product review qualification
✅ Consent Question Available on the Enterprise Plan
Purpose: Require opt-in or opt-out
Use Cases:
COPPA or GDPR compliance
Age-gating
Privacy agreements
Logic Behavior:
If declined, the user sees a custom message and the survey ends
Completion is still recorded as a declined response
🧠 Product Review Qualification Requirements
To convert an Experience Survey submission into a Product Review that appears in your review widgets and contributes to trust metrics, the survey must include:
✅ Product Select
✅ Star Rating
✅ Free Text
If all three are present:
Response goes to Experience Survey Moderation
If approved, it appears on Product Review Widgets
Contributes to Average Rating and Trust Score
🏷️ Tagging & Privacy Notes
Feature | Behavior |
Set Tags Based on Answers | Assigns tags to the survey response (not customer profile) |
Private Questions | Hidden from public views but visible in moderation |
Required Questions | Enforced unless toggled off |
Tags in Question Groups | Behave like standard questions for logic and moderation |
Best Practices
✅ Use Product Select + Star Rating + Free Text to generate publishable product reviews.
✅ Mark sensitive or internal-use questions as Private.
✅ Use Set Tags Based on Answers for automation and reporting logic.
✅ Combine related questions using a Question Group for a cleaner user experience.
✅ Include Customer Info questions when sharing surveys via direct links or QR codes to help identify respondents.
Have a question about Experience Surveys? Please contact our support team via the Live Chat icon on the bottom right or via email at support@ravecapture.com.