Overview
After a customer leaves a product or company review, they are automatically redirected to your Thank You Page. This page can be fully customized to reflect your brand and offers multiple opportunities for further engagement.
Merchants on the Power Plan can even self-host the Thank You Page, redirecting customers to any webpage they choose, such as a Google Review form or a personalized thank-you message on their website.
WHY is the Thank You Page Important?
A well-designed Thank You Page goes beyond expressing gratitude—it’s an opportunity to engage customers further and encourage valuable actions that can boost your business. Here are some key benefits:
Drive More Reviews: Prompt customers to review other products from the same order, improving product visibility and credibility.
Increase Google Reviews: Encourage customers to leave a Google Review, which enhances local SEO and online reputation.
Strengthen Customer Relationships: Use the Thank You Page to share a personalized message or deliver a coupon, fostering loyalty.
Boost Referral Traffic: Enable social sharing to let customers share their positive experiences, driving organic traffic to your site.
Use Cases
Product Review Upsell: A merchant encourages customers to leave reviews for other items in the same purchase, increasing the total number of product reviews without sending follow-up emails.
Google Review Boost: A local business redirects the Thank You Page to a Google Review form, making it easy for customers to leave feedback on Google, which improves search visibility and reputation.
Coupon Delivery: A store offers a coupon as a thank-you gift for leaving a review, automatically displaying it on the Thank You Page.
Self-Hosting for Custom Engagement: An online store redirects customers to its website's thank-you page, where they can explore new arrivals or promotions after leaving a review.
Accessing the Thank You Page Settings
Login to your RaveCapture account.
Navigate to Campaigns > Thank You Page.
Use the available tabs (Settings and Design) to customize the content and style.
Settings Tab: Customizing Content
Content Customization
While the text and colors are pre-optimized by RaveCapture, you have full control to personalize the page. Here’s what you can customize:
Main Title: E.g., "Thanks for your review!"
Body Text: A personalized message for your customers.
Share Title: Encourage customers to share their review.
Use the rich text toolbar to further customize content:
Style: Bold, italic, and underline text
Background and text color selectors
Ordered and unordered lists
Insert links or images
Changes are saved in real time and reflected in the preview area.
Review Content: Prompting Additional Reviews
Enable "Display additional purchases" to encourage customers to leave reviews for other products in their order. This is an excellent way to increase review volume without relying on follow-up emails.
You can also customize:
Product Display Priority:
A-Z (by product name)
Highest Price
Least Reviewed
Highest Reviewed
Button Text: Modify the call-to-action for additional reviews.
Social Sharing Options
Encourage customers to share their reviews on social media to drive referral traffic. Social platforms supported include:
Facebook
Twitter
LinkedIn
If you prefer to disable social sharing, uncheck the boxes for each platform and click Save Settings.
Links Section
You can customize the two links that appear at the bottom of the Thank You Page. By default, these are your website URL and profile page URL, but you can modify them to fit your needs.
Design Tab: Customizing the Look and Feel
The Design Tab gives you full control over the page’s layout, fonts, and colors, ensuring it aligns with your brand identity.
Layout and Fonts
Font Selection
Title Alignment: Controls the alignment for all page titles, including the main and share titles.
Body Alignment: Adjust the alignment for the text under the main title.
Font Sizes: Set specific sizes for the title, body text, and share section.
Color Customization
Title Color: Controls the color of all page titles.
Body Text Color: Affects body text, excluding the product review section.
Accent Bar Color: Adjusts the color of the bars at the top and bottom of the page.
Link Color: Change the color of links.
Review Button Color and Text: Customize the look and feel of the review submission buttons.
Once you're satisfied, click Save Settings. If you want to start over, use the "Reset to Default" button to restore the original design.
Self-Hosted Thank You Page
Merchants on the Power Plan (or higher) can choose to redirect customers to a self-hosted Thank You Page. This feature provides full control over the post-review experience.
Use Cases for Self-Hosted Pages
Google Review Redirect: Send customers directly to a Google Review form to increase reviews on your Google Business profile.
Website Thank-You Page: Redirect customers to a dedicated page on your website where they can explore new products or promotions.
Survey or Feedback Form: Collect additional customer insights by redirecting them to a post-purchase survey after leaving a review.
Ensure the page is set up and functional before enabling this feature to avoid broken links or disruptions.
Need Help?
If you have questions or need assistance, our support team is ready to help:
Live Chat: Available via the RaveCapture app
Email: support@ravecapture.com