Overview
Sometimes you may run across a review that you believe should be reported to RaveCapture in order to remove it. To handle this, we have a reporting feature on your moderation page to combat inappropriate content.
Reporting Reviews
Within your moderation areas:
For Company Reviews, go to Company Reviews > Review Moderation > Pending Tab
For Product Reviews, go to Product Reviews > Review Moderation > Pending Tab
There is a button called "Report" within the Company and Product Review Moderation pages. When you click that an overlay will appear asking you for the reason. Select the one that you believe best suits the report, enter your comments into the free text field, and click Submit.
Reporting Guidelines
RaveCapture adheres to FTC guidelines for review reporting. If you report a review, our compliance and moderation team will manually review it.
Reviews can be reported for the reasons listed below. If your review does not fit into any of these circumstances, you should publish it. More information on FTC guidelines for reviews can be found here.
Profanity, racism, or any type of inappropriate content language
Irrelevancy. If the review content makes no sense (gibberish, unreadable text), or the review appears to mistake you for a different company.
The review is completely unrelated to your brand’s products or services, including your customer service, delivery, returns, and exchanges.
Different language. If the review is in a language different from what your company supports. For example, if a store that online ships to the U.S. receives a review in Chinese, it will not be relevant or useful to review readers.
Solicitations and/or solicitation requests
Promotion of another company
False or misleading
Contains private information
Reviews featuring any of these attributes are not useful to review readers, and if deemed extreme enough, will be grounds for review unpublishing. For more information on reporting reviews and recent FTC rulings, check out our blog here.
Have a question or need support reporting a review?
Please contact our support team via our live chat or support@ravecapture.com