Overview
Review Summaries give your shoppers a quick, trustworthy snapshot of what customers are saying — without requiring them to read dozens of reviews.
When enabled, RaveCapture automatically analyzes recent customer feedback for each product and generates a short, neutral, 3–5 sentence summary. This summary appears at the top of your Product Review Widget and can be expanded or collapsed by visitors.
This helps shoppers understand the overall sentiment at a glance, boosts engagement with your review content, and supports faster purchase decisions.
How It Works
Once Review Summaries are enabled:
RaveCapture checks each product that has recent review activity.
If the product meets the requirements (see below), an AI-generated summary is created or updated.
The summary displays in the Product Review Widget (Design Style 1 & 2) directly under the Filter Reviews input.
Shoppers click your custom button text (e.g., “See Summary”) to expand or collapse the summary.
Default state: Collapsed
Requirements for Review Summaries to Generate
A summary is created or refreshed only when all the following conditions are met:
Account-level Requirements
Plan includes the Review Summary permission (starting at the Power Plan)
Account language is English
Review Summary is enabled in Account Settings → Review Summary
Product-Level Requirements
A product must:
Have been viewed via the Product Review Widget within the last 30 days
Have 5+ eligible reviews (published, not reported)
Meet your selected Review Threshold Filter:
All Reviews
5-Star Only
4-Star and Above
3-Star and Above
Data Used in the Summary
The summary analyzes up to 20 most recent customer entries (by date):
Product Review comments
Experience Survey open-text answers
What the AI Summary Includes
Each summary is generated using a structured AI prompt that ensures:
Neutral, clear, third-person language
A mix of positive themes and constructive common feedback
No quotes, customer names, or exaggerated claims
A concise 3–5 sentence paragraph suitable for shopper-facing product pages
Summaries are refreshed every 2 hours via RaveCapture’s automated job.
Enabling Review Summaries
Step 1: Open the Review Summary Settings
Account Settings → Review Summary; This new tab appears next to the General tab for eligible merchants.
Step 2: Enable the Feature
Toggle on: ☑ Enable AI Review Summary; When disabled, no summaries will be created or shown.
Step 3: Choose Your Review Threshold Filter
Select which reviews the summary should consider:
All Reviews
5-Star Only
4-Star and Above
3-Star and Above
This helps you control whether your summaries reflect only top-tier reviews or a broader sentiment.
Step 4: Customize Your Button Text
Set the expand/collapse button label shown on product pages; you can update this to match your branding or tone.
Where Review Summaries Appear
Review Summaries are displayed:
On Product Review Widgets (both Design Style 1 and Design Style 2)
Directly under the Filter Reviews input
As a collapsible block shoppers can expand
When previewing from the widget builder, a placeholder summary is shown instead of live AI content.
Why You Might Not See a Summary Yet
A product’s summary will not appear if:
The feature is disabled
Your plan does not include the Review Summary permission
Language is not set to English
The product has fewer than 5 qualifying reviews
The product has no recent widget activity (no visits within 30 days)
All available reviews are filtered out by your threshold setting
The summary has not yet been generated (runs every 2 hours)
Best Practices & Tips
Use “All Reviews” to provide the most balanced, credible summary
Keep your button text simple (“See Summary”, “Read Overview”, “Customer Highlights”)
Combine with review filters so shoppers can explore the detailed sentiment behind the summary
Monitor product activity — if a product’s widget is never viewed, summaries won't be created
Use Experience Surveys to enrich summaries with more contextual sentiment
Need Help?
Our support team is happy to help. Reach us via Live Chat or email support@ravecapture.com