Overview
The Google Business Review Campaign lets you automatically request public Google reviews from your customers on your Google Business Profile (GBP).
By connecting your Google Business Profile, you can send branded review requests through RaveCapture that link customers directly to your Google review page. This helps boost visibility in local search results, improves trust with new customers, and strengthens your public brand reputation.
⚠️ Google Business Profile reviews are different from Google “Seller Ratings.”
GBP reviews help with local SEO and credibility, but do not generate the star ratings that appear on Google Shopping ads.
If you want to earn Google Seller Ratings for your ads, see this guide:
Set Up Google Customer Reviews (and Avoid Common Mistakes)
https://support.ravecapture.com/en/articles/12772051-set-up-google-customer-reviews-and-avoid-common-mistakes
This campaign works alongside your existing RaveCapture review automation tools. When the Google Business Profile Campaign is enabled:
It overrides the Company Review Campaign type
The “Write a Review” button on your public RaveCapture Store Page will automatically send customers to your Google review form
How It Works
Review requests are sent through email using your connected Google Business Profile review link
Customers click the “Leave a Google Review” button and submit feedback directly on Google
RaveCapture handles the email design, timing, and tracking for you
The campaign shows as Connected, Not Connected, or Expired based on your Google account connection status
Setting Up the Google Business Profile Campaign
Step 1: Connect Your Google Business Profile
Go to Campaigns › Google Business Review Campaign
When prompted, enter your Google Place ID in the pop-up modal
To find your Place ID:
Open the Google Place ID Finder
Scroll to the map and search for your business
Copy the Place ID
Paste it into the input field and click Save & Continue
Step 2: Configure Your Email Campaign
Customize your Google review request email and branding, including:
Send Delay
Subject Line
Email Body
Button Text
Signature
⚙️ All Google Business Review emails use link-only review forms (Google does not allow embedded review forms).
Step 3: Campaign Settings
Under Branding & Design, configure your email’s colors, styles, and visual customization.
Why Can't I Enable the Campaign?
You will not be able to activate the Google Business Reviews campaign if:
Your send ratio on the Campaigns page is set to 100% Product Reviews
You have not provided your Google Business Profile Place ID
You currently have a Company Review Campaign enabled
Best Practices & Tips
Set a short delay (1–3 days) after order completion for the best response rate
Use Smart Reminders to follow up gently and increase review volume
Keep your branding consistent with your other RaveCapture campaigns
Multi-location businesses must use unique Place IDs per location — this requires a separate RaveCapture account for each location
🚧 Coming Soon (V2 Features)
Google OAuth Integration – One-click “Connect with Google” (no manual Place ID)
Smart Reminders Expansion – Same reminder flexibility as Company Review campaigns
Direct Request & Bulk Invite – Send Google review requests manually or via CSV upload
SMS Support – Send Google review requests via text
Google Reviews Sync – Pull Google reviews into RaveCapture to moderate and display on your website