There's no better way to jumpstart your new review profile with RaveCapture than to invite past customers to leave you a review.
Overview
Being able to invite past customers to leave reviews is a great way to generate reviews from your customer base - so you're not losing out on the opportunity to get their feedback.
With RaveCapture, you can invite past customers in 2 ways:
Direct Request - one request to a single customer at a time
Bulk Invite Customers - requests to many customers at a time
Invite past customers for Company Reviews
To send a Company Review Direct Request go to the Campaigns page>Default Review Campaigns>Company Review Request. Click the 3 dots to the right and select "Direct Request". You will need to enter the:
Customer Name
Customer Email
Once you enter that information and click "Send Review Request", that will place your email in a queue and send it out within 15 - 20 minutes.
To send a Company Review Bulk Invite go to the Campaigns page>Send Manual Review Requests>Add New and select bulk company invite. You will need to create a CSV file (template available in RaveCapture) with the following information:
Customer Name
Customer Email
The file can have a max row length of 1,000. Once uploaded, the emails will be sent in approximately 30 minutes.
Inviting past customers for Product Reviews
The process for inviting customers for Product Reviews is the same process, except with Product Reviews you need to select or add the Product SKU/ID (depending on your method).
To send a Product Review Direct Request go to the Campaigns page>Default Review Campaigns>Product Review Request. Click the 3 dots to the right and select "Direct Request". You will need to enter in:
Customer Name
Customer Email
Product (select the product from a dropdown)
To send a Product Review Bulk Invite, go to the Campaigns page>Send Manual Review Requests>Add New and select bulk product invite. You will need to make a CSV file (template available in RaveCapture) with the following information:
Customer Name
Customer Email
Product SKU/ID (depends on your eCommerce platform, please reach out to support if you have questions).
Note: The product MUST exist in RaveCapture before we send out the direct request or bulk invite. You can check and see your products that are added, by going to Catalog in the left menu>Product Library
The file can have a max row length of 1,000. Once uploaded, the emails will be sent in approximately 30 minutes.
Have a question or need support inviting past customers?
Please contact our support team via our live chat or support@trustspot.io