Overview
The Custom Sender Domain feature lets you send RaveCapture emails from your own business domain (e.g., reviews@yourbrand.com) instead of the default reviews@ravecaptureapp.com. This boosts trust, increases email deliverability, and keeps your communications on-brand.
Available on: Power Plan and higher
Why Use a Custom Sender Domain?
Improved Deliverability – Emails from your domain are more likely to land in inboxes, not spam.
Brand Recognition – Customers trust messages from addresses they recognize.
Full Control – Set your own From Name and Reply-To address.
Before You Start
To use this feature, you must:
Own the domain you plan to send from (e.g.,
yourbrand.com)Have access to your domain's DNS settings (or work with your IT team or domain provider)
Important: Free email providers (like Gmail, Yahoo, Outlook, AOL) are not supported.
How to Set It Up
Navigate to Email Settings
Go to Account Settings > General Tab
Scroll to Email Settings
Enter Your Custom Email Details
From Name (e.g.,
Your Brand Name)Reply-To Email (e.g.,
support@yourbrand.com)Custom Sender Domain (e.g.,
reviews@yourbrand.com)Click Setup Email
Add Required DNS Records A pop-up will show two required records:
DKIM (TXT Record)
Return-Path (CNAME Record)
Go to your domain host and add these values to your DNS.
Don’t know how? Check your provider's DNS documentation or ask your admin/developer.
Verify Your Domain
After updating DNS, click Finish in RaveCapture
You’ll see live verification status:
✅ DKIM Verified
✅ Return Path Verified
✅ DMARC Verified (optional but strongly recommended)
Once both required records are verified, emails will begin sending from your domain immediately.
DMARC Setup (Highly Recommended)
To comply with 2024 email provider rules (Google, Yahoo, etc.), set up a DMARC record to protect your brand and maximize deliverability.
Steps:
Create a TXT record in your DNS with:
Name:
_dmarc.yourdomain.comValue:
v=DMARC1; p=quarantine; pct=25; rua=mailto:dmarc@yourdomain.com
Save the record.
If you already use DMARC, no need to use RaveCapture’s provided version.
Updating or Changing Your Domain
Changing From Name or Reply-To Email? — No re-verification needed.
Changing Domain? — You must re-add DNS records and re-verify.
How to Confirm It’s Working
After verification, look for green checkmarks next to DKIM, Return Path, and DMARC inside the Email Settings section (see screenshot).
If you're unsure, contact support to confirm setup status.
What If Setup Is Incomplete?
If verification isn’t complete, RaveCapture will silently default to
reviews@ravecaptureapp.comYour email will still send, but without the benefits of using your own domain
Best Practices
Use your root domain (not a subdomain like
email.yourdomain.com)Store a copy of your DNS records for future reference
Ask your IT or eCommerce platform admin to assist if needed
Need Help?
Our support team is here to help you get set up. Contact us via live chat or email support@ravecapture.com for assistance.