Overview
Transitioning to a new system can be challenging, but RaveCapture simplifies the process by allowing you to easily import both company and product reviews. This way, you can retain valuable customer feedback without missing a beat.
This guide walks you through importing company and product reviews, as well as how to bring in reviews from external sources like Amazon, eBay, and more.
WHY Import Reviews into RaveCapture?
Importing your existing reviews is crucial for maintaining customer trust and showcasing authentic feedback when you switch to RaveCapture. Reviews are a powerful tool for increasing conversions, improving credibility, and driving customer engagement. Without them, you risk losing social proof, which can impact sales. By importing your reviews, you ensure that new customers can immediately see the feedback that’s earned your brand trust and loyalty.
Key Business Benefits:
Retain Social Proof: Ensure your hard-earned customer reviews remain visible to potential buyers.
Streamlined Transition: Avoid the hassle of losing reviews during a platform switch, allowing for a seamless integration.
Boost SEO: Search engines favor websites with consistent review activity, enhancing your online visibility.
Use Cases
Here are practical examples of how businesses can leverage the Import Reviews feature:
eCommerce Retailers: If you're transitioning from another platform like Shopify or WooCommerce, you can import all product reviews with customer images, maintaining your store's credibility and visual appeal.
Service-Based Companies: Service-based businesses can migrate customer feedback from sources like Google or Facebook, ensuring potential clients see positive reviews without needing to manually re-enter them.
Retailers Using External Marketplaces: For businesses selling on platforms like Amazon, Walmart, or eBay, importing external reviews keeps your reputation consistent across multiple sales channels. These reviews can then be displayed directly on your website for added social proof.
General Guidelines for Importing Reviews
Before diving into the specifics for company and product reviews, here are some common steps and helpful context that apply to both:
General Steps for Importing Reviews
Download the Sample Template: Both company and product reviews require specific formatting. Download the CSV template to view the required fields.
Prepare Your CSV File: Add your reviews to the template. Ensure the format matches the required fields to avoid errors during the upload.
Select the Review Source: Choose the appropriate source from the dropdown (e.g., Google, Facebook, or "Native" reviews from platforms like Yotpo, Okendo, etc.).
Upload the CSV File: Use the Upload Sample File button to upload your file. If any errors occur, they will be noted at the top of the screen.
Support Assistance: If you're migrating to RaveCapture for the first time or are on the Enterprise plan, our support team can help with the transfer and file formatting. If needed, feel free to contact us for assistance with the upload process.
Confirmation: After a successful upload, our support team will send a confirmation email.
How to Import Company Reviews
To import Company Reviews from your website or external platforms like Google, Facebook, or review aggregators, follow these steps:
Go to:
Review Management > Company Reviews > Import Existing Reviews(top right button).
Download the sample template to view the required and optional fields.
Prepare your CSV file with the following fields:
Required Fields:Display Name: The name of the customer submitting the review (e.g., John Doe).
Reviewer Email: The email address of the customer who submitted the review (helpful for internal tracking, verification and follow-up).
Review Score: The rating provided by the customer (from 1 to 5 stars).
Review Content: The text of the review that the customer submitted.
Review Date: The date the review was submitted, formatted as
YYYY-MM-DD(e.g., 2025-01-01).
Optional Fields:Review Link: Only required for external review imports from Google, Facebook and others.
Review Images: Photos included with the review
Company Response: Any response your company has made to the review (if applicable).
Response Date: The date of your company's response to the review, formatted as
YYYY-MM-DD.
Select the review source from the drop-down menu:
Note: "Native" refers to reviews owned by you and can be verified on other review aggregator platforms or service documentation. All reviews are inspected before final upload.
Upload the CSV file using the Upload Sample File button.
Any errors in the file (such as incorrect formatting) will be noted at the top of the screen. If the upload is unsuccessful, double-check the file for errors or contact support for assistance.
Final Step: After a successful upload, our support team will verify the reviews and send a confirmation email once the reviews have been added to your account.
How to Import Product Reviews
To import Product Reviews, follow these steps:
Go to:
Product Reviews > Settings > Import Existing Reviews.
Download the sample template to view the required and optional fields.
Prepare your CSV file with the following fields:
Required Fields:
Display Name: The name of the customer submitting the review (e.g., John Doe).
Reviewer Email: The email address of the customer (useful for internal tracking or future verification).
Review Content: The text portion of the review provided by the customer.
Review Score: The rating provided by the customer (from 1 to 5 stars).
Review Date: The date the review was submitted, formatted as
YYYY-MM-DD(e.g., 2025-01-01).Product SKU/ID: A unique identifier for the product
Note: For Shopify and BigCommerce, use the Product ID; for WooCommerce, use the Post ID. If unsure, consult support for clarification.
Published State: Choose
trueif the review should be published immediately, orfalseto import the review into the moderation queue.
Additional Product Information Fields (Required only if the Product ID/SKU does not exist in your product library):
Product Title: The name of the product (without commas).
Product URL: The URL to the product page on your website.
Product Description: A brief description of the product.
Product Image URL: The URL to the product image.
Optional Fields:
Review Title: The title or headline of the review.
Review Link: A URL to the original review, required only if importing from external sources (e.g., Amazon, eBay).
Review Images: Any customer-uploaded images related to the product review.
Review Videos: Any video content the customer has uploaded as part of their review.
Company Response: Any response your company has made to the review (if applicable).
Response Date: The date of your company’s response, formatted as
YYYY-MM-DD.Response Published State: Whether the response should be published (
true) or held for moderation (false).
Upload the CSV file using the Upload Sample File button.
If any errors occur (e.g., formatting issues, missing required fields), they will be displayed at the top of the screen. Make corrections as needed, or contact support for assistance.
Select the review source from the drop-down menu:
Note: "Native" refers to reviews collected from other Product Review softwares like Yotpo, Okendo, Stamped.io, Judge.me, TrustPilot, etc.
Final Step: Once the upload is successful, the reviews will be imported, and our support team will send you a confirmation email.
Importing Reviews from External Sources
RaveCapture supports importing reviews from external marketplaces like Amazon, eBay, Walmart, and others for merchants on our Power & Enterprise Plans. Here's How:
Important Notes:
Attribution Logo: External reviews will display a logo indicating the original source to comply with terms of service.
Amazon & eBay Reviews: You will need to provide the product page link for each review when importing from these platforms.
Steps for Importing External Reviews:
Follow the same process as outlined in the Product Reviews section.
Include required fields
For Amazon/eBay reviews, provide the product page link for each review.
Upload the CSV file. Our support team will verify the accuracy of the reviews before confirming their import.
After uploading, you'll receive a confirmation email.
Have a question or need support with the importing process?
Please contact our support team via our live chat or support@ravecapture.com