Overview

This article will help you connect RaveCapture to your Klaviyo account to send customer event data.

By sending your customer event data to Klaviyo you can start to build custom segments of customers and automate post-review communication.

If you're not using Klaviyo, learn more here.

Supported Events

We currently send the following data events to Klaviyo, along with their relevant information.

Submitted Company Review
Submitted Product Review
Submitted Experience Survey
Uploaded Company Photo
Uploaded Product Photo
Uploaded Product Video

What our quick setup video showing you the whole process, or follow the steps below

Connect RaveCapture to Klaviyo

Let's set up your integration - it'll only take a few minutes!

1. Create a Private API Key

First you'll want to create a Private API Key to establish the connection. Within your Klaviyo account navigate to the following areas to create your key:

Go to Settings > Account > API Keys
From here, click on Create Private API Key found here

Once inside, the API scopes page and have given your key a name, check Full Access for the Events scope and click Create.

After creating the API key you'll be redirected to a page to copy the key. Copy it and move onto the second step.

2. Input Key into RaveCapture Account

Within your RaveCapture Account, click on Settings (bottom left) Site Integrations > Marketing

From here find Klaviyo, open the page and paste the API key into the designated spot. CLICK SAVE SETTINGS (very important 😎)

3. Create and see the Event Types in your Klaviyo Account

Super simple! Now it's time to capture your data. You'll need to set up an audience segmentation/list event to pull in the data each time a desired action is created.

To set up the event(s) go to Audience > Lists & Segments > Create New (or choose existing one) > Edit Definitions.

From here you will find the events when choosing What someone has done (or not done) and for the "Person has" tab you'll choose one of the events above.

Make sure to save your segment and you're all done!

You can also see the metrics for each event type by going to Analytics > Metrics

Data Points

For each of the supported events sent to Klaviyo, the type of data points differs slightly. Below is a list of all data points we send to Klaviyo, broken down by each event.

A. Submitted Product Review