RaveCapture

This article will help you connect RaveCapture to your Klaviyo account to send customer event data.&nbsp;

By sending your customer event data to Klaviyo you can start to build custom segments of customers and automate post-review communication.&nbsp;

If you're not using Klaviyo, <a href="https://www.klaviyo.com/" rel="nofollow noopener noreferrer" target="_blank">learn more here</a>. 

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We currently send the following data events to Klaviyo, along with their relevant information.&nbsp;

- Submitted Company Review
- Submitted Product Review
- Submitted Experience Survey
- Uploaded Company Photo
- Uploaded Product Photo
- Uploaded Product Video

What our quick setup video showing you the whole process, or follow the steps below 

Let's set up your integration - it'll only take a few minutes!

First you'll want to create a Private API Key to establish the connection. Within your Klaviyo account navigate to the following areas to create your key:

Go to Settings &gt; Account &gt; API Keys

From here, click on <code>Create Private API Key</code> <a href="https://www.klaviyo.com/create-private-api-key" rel="nofollow noopener noreferrer" target="_blank">found here</a>

- Go to Settings &gt; Account &gt; API Keys
- From here, click on <code>Create Private API Key</code> <a href="https://www.klaviyo.com/create-private-api-key" rel="nofollow noopener noreferrer" target="_blank">found here</a>

Once inside, the API scopes page and have given your key a name, check <code>Full Access</code> for the <code>Events</code> scope and click <code>Create</code>.

- Once inside, the API scopes page and have given your key a name, check <code>Full Access</code> for the <code>Events</code> scope and click <code>Create</code>.

After creating the API key you'll be redirected to a page to copy the key. Copy it and move onto the second step.

Within your RaveCapture Account, click on Settings (bottom left) Site Integrations &gt; Marketing

From here find Klaviyo, open the page and paste the API key into the designated spot. CLICK SAVE SETTINGS (very important 😎)

3. Create and see the Event Types in your Klaviyo Account

Super simple! Now it's time to capture your data. You'll need to set up an audience segmentation/list event to pull in the data each time a desired action is created. 

To set up the event(s) go to Audience &gt; Lists &amp; Segments &gt; Create New (or choose existing one) &gt; Edit Definitions.

From here you will find the events when choosing <code>What someone has done (or not done)</code> and for the "Person has" tab you'll choose one of the events above. 

Make sure to save your segment and you're all done!

You can also see the metrics for each event type by going to Analytics &gt; Metrics

For each of the supported events sent to Klaviyo, the type of data points differs slightly. Below is a list of all data points we send to Klaviyo, broken down by each event.&nbsp;

- Order ID
- Product Identifier (SKU/ID)
- Product Name
- Star Rating
- Review Text

- Order ID
- Star Rating
- NPS
- Review Text
- Photo

- Order ID
- Photo Count (#)
- Product Identifier (SKU/ID)
- Product Name

- Order ID
- Product Identifier (SKU/ID)
- Product Name

- Product Identifier (SKU/ID)
- Product Name
- Question Text

- Answer Text
- Product Identifier (SKU/ID)
- Product Name

<b>Have a question or need support on this integration? </b>

Please contact our support team via our Live Chat or at <a href="mailto:support@ravecapture.com" rel="nofollow noopener noreferrer" target="_blank">support@ravecapture.com</a>.

Overview

Supported Events

Connect RaveCapture to Klaviyo

1. Create a Private API Key

2. Input Key into RaveCapture Account

3. Create and see the Event Types in your Klaviyo Account

You can also see the metrics for each event type by going to Analytics > Metrics

Data Points