Overview
The Employee Access feature allows you to securely invite team members to your RaveCapture account with either full or limited access. This helps protect sensitive data while giving the right people the tools they need to manage reviews, photos, Q&A, and more.
⚠️ This feature is only available on the Power Plan and above.
⚠️ Your company must be fully verified before you can invite team members. Verification ensures your account is authorized to send review requests and manage communications.
Why Use Employee Access?
Security: Only Admins can invite, edit, or delete team members
Efficiency: Team members can directly manage reviews and content without relying on the account owner
Accountability: All team actions are linked to individual logins (no shared accounts)
Scalability: Onboard new hires or seasonal support staff without overexposing account-level controls
Access Levels
Role | Permissions |
Moderator | Reviews, Photos, and Q&A only |
Admin | Full account access, including billing & settings |
✅ Admins can access the Employee Access tab and manage other users. Moderators cannot access this area.
How to Invite Team Members
Go to Account Settings > Employee Access
At the top of the page, enter:
Name
Email (we recommend using a company address)
Permission Type (Moderator or Admin)
Click Send Invite
The employee will receive an email with their login details. Pending invites stay active indefinitely until accepted or removed.
🔁 You can resend invites or delete them at any time from the Invited Employees table.
Managing Employee Access
In the Invited Employees section, you can:
View invite status (accepted vs. pending)
Edit user roles or names
Delete a user to immediately revoke access
To edit or delete:
Click Actions > Edit or Actions > Delete next to the employee’s name
Changes take effect immediately
Best Practices
✅ Use employee-specific email addresses — avoid shared logins
🔐 Assign Moderator access for temporary or seasonal team members
🔁 Regularly review user access to keep permissions up to date
🚫 Only invite trusted team members — Admins have full control over account data
💡 Need one person to access multiple RaveCapture accounts? Contact Support to request cross-account access. Permissions must remain consistent across accounts.
Limitations & Notes
Employee Access is only available for verified accounts on the Power Plan or higher
There’s no expiration for pending invites — clean up unused invites as needed
A single email address can only hold one permission level across all accounts
Employee logins are tracked internally, ensuring accountability for all actions
Need help managing your team?
Our support team is ready to assist. Contact us via live chat or email at support@ravecapture.com