Overview
Many merchants use the Test Email feature simply to see the email design in their inbox. However, this does not allow you to experience the entire review flow (e.g., thank you page, follow-up emails). This guide explains why and introduces a better way to test the full flow. Watch the video tutorial for a step-by-step walkthrough.
Watch the Video Tutorial
Follow our video guide to learn how to test your email review request flow without limitations:
WHY Test Your Full Review Request Flow?
Understanding the complete flow of your review request process can help ensure that:
You Catch Issues Early: Verify that the thank you page and follow-up emails are working as intended.
You Experience the Customer Journey: Gain insights into what your customers see when they submit a review.
You Improve Your Review Process: Identify areas for optimization based on the actual flow of events.
Key Tips from the Video
Here’s what you’ll learn in the video tutorial:
Test Email Limitation – Understand why submitting a review through a test email doesn’t complete the entire flow.
Direct Request Method – Learn how to use the Direct Request feature to send a real review request to yourself for testing.
Submitting a Test Review – Walk through submitting a test review, including steps to mark it as a test and ensure it doesn’t display on your widgets.
Review Moderation Settings – How to set up moderation rules so you can see the review in your dashboard without it being published automatically.
Need Help?
If you have any questions or need further assistance, our support team is here to help. Reach out to us, and we’ll guide you through the process.